Refund policy

Return & Refund Policy

We have a 30-day no-hassle return policy, which means you have 30 days after receiving your item to request a return. For our customers in the European Union, this includes your statutory 14-day Right of Withdrawal cooling-off period. For our customers in the United Kingdom, this includes your statutory 14-day cancellation period under the Consumer Contracts Regulations.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Withdraw or Cancel an Order, or Start a Return

  • By Email: You can start a return or cancellation by contacting us at support@skaa.com. A customer support representative will follow up you within 2 business days.
  • Online Withdrawal/Cancellation Form: EU and UK customers exercising their statutory right to withdraw or cancel can instantly submit a notice using our Online Withdrawal/Cancellation Form. A customer support representative will follow up with you within 2 business days.
Withdraw or Cancel Order

If your return or cancellation is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs & Duties

Please note that customers are responsible for paying all return shipping costs and any associated customs duties (except in the case of a defective or damaged product, which we will cover). The total cost of the return shipping and duties will be deducted from your final refund amount. Note for EU and UK customers: If you exercise your statutory right of withdrawal or cancellation, we will refund your original purchase price including standard outbound shipping costs, minus the direct cost of return shipping.

You can always contact us for any return questions at support@skaa.com.

Damages, Defects & Exchanges

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you receive the wrong item so that we can evaluate the issue and make it right. Depending on the situation and your preference, we can arrange an exchange and replacement for a brand-new product or, in some cases, a product repair.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of us receiving the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too.