Shipping Policy

After receiving your order confirmation email, all orders are processed within 2 to 4 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Soundboks Shipping Rates and Estimates

Soundboks Products are able to be shipped to Canadian addresses only at this time. We offer a flat rate for each product to all Canadian recipients:

North American Shipping Rates and Estimates

Free Ground Shipping is available for North American orders exceeding $200 USD:

Local Pickup - Edmonton, Alberta

You can skip the shipping fees with free local pickup at our offices in Edmonton, Alberta. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 AM to 4 PM, Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

Free Ground Shipping is available for most worldwide orders exceeding $200 USD.

Please note, at this time we do not offer Free Shipping to Oceania, Singapore or Thailand.

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. SKAA Store is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Shipping Damage

If your order arrives damaged, please email us as soon as possible at support@skaa.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at support@skaa.com